Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Heron Painters & Decorators Limited's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.  The term 'Heron Painters & Decorators Limited' or 'us' or 'we' refers to the owner of the website whose registered office is 11 Millers Gate, Horsham, West Sussex, RH12 4AP. Our company is registered in England and Wales and our registration number is 03828077. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website are for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information found or offered on this website for any particular purpose. You acknowledge that such information may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

DISCLAIMER

The information contained in this website is for general information purposes only. The information is provided by Heron Painters & Decorators Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Heron Painters & Decorators Limited. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Heron Painters & Decorators Limited take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

PRIVACY POLICY

Your privacy is very important to us.  Accordingly, we have developed this policy to help you understand how we collect, use, communicate and make use of personal information.

1. Who we are

This is the privacy policy of Heron Painters & Decorators Limited.  We respect your privacy and are determined to protect your personal data.  This privacy policy sets out how we use and protect any information that you give us when you use this website. 

Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy policy.  We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

This policy was last updated on 25 May 2018.

Data Controller

For the purpose of data protection legislation, the data controller is Heron Painters & Decorators Limited.  If you have any queries, complaints or requests please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.  or call 01403 264424.

2. Personal data we may collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified.  

We may collect, use and store different kinds of personal data about you, as follows

• Identity data – name and title
• Contact data – billing/delivery/email address and telephone numbers
• Transaction data – details of services you have purchased from us and payments made to and from you
• Marketing and Communications data – includes your preferences in receiving marketing from us and your communication preferences

3. How we collect your personal data

Data is collected when you give us your identity and contact details by completing forms, or by corresponding with us by post, phone, email or otherwise.

This includes personal data you provide when you purchase our services.

4. How we use your personal data

We will only use your personal data when the law allows us to.  Most commonly, we will use your personal data in the following circumstances:

• Performance of contract – this means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract
• Legitimate interest – this means the interest of our business in conducting and managing our operations to enable us to give you the best service
• Comply with a legal or regulatory obligation – this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to

Purposes for which we will use your personal data

• To register you as a new customer or supplier
• For account set-up and administration
• To process and deliver our service contracts
• To manage our relationships with our clients and suppliers
• To manage payments, fees and charges
• To collect and recover money which is owed to us
• For internal research and development purposes
• To deliver marketing communications
• To meet internal audit requirements
• To improve our website services, customer service and marketing activities
• To administer and protect our business and this website

How can you choose and control what information we send you?

You can opt out of receiving marketing emails and telephone calls from Heron by emailing This email address is being protected from spambots. You need JavaScript enabled to view it. with the subject heading OPT-OUT.  

When you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase or other transaction.

5. When do we share personal data?

We may have to share your personal data with external third-party service providers to help us operate our business or administer activities on our behalf.  For example, these parties may include:

Professional advisors including lawyers, bankers, auditors and insurers based in the UK who provide banking, legal, insurance and accounting services.

HM Revenue and Customs, regulators and other authorities based in the UK who may require reporting of processing activities in certain circumstances. 

Mailchimp is used as our preferred email marketing platform in order to distribute our marketing material.  Mailchimp software is fully GDPR compliant.

6. Data Security

We are committed to ensuring that your information is secure and to prevent unauthorised access, loss or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect. 

This includes the use of passwords, firewall and off-site secure back-up systems as well as on-site building security.

We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.

7. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for.

We continually review the information we hold and delete what is no longer required.  By law, we have to keep basic information about our clients including contact, identity, financial and transaction data for six years after they cease being clients, for tax purposes.

8. What are your rights?

You have the following rights which you can exercise at any time by contacting us. You can make a subject access request verbally or in writing. 

To deal with your request effectively, it would be helpful if you could contact us in the first instance in the following ways:

By email: This email address is being protected from spambots. You need JavaScript enabled to view it.

By telephone: 01403 264 424

You have the right:

• To request a copy of personal information held about you.
• To ask for the information we hold about you to be rectified if it is inaccurate or incomplete.
• To ask us not to process your Personal Data for marketing purposes.
• Where processing of your Personal Data is based on consent, to withdraw that consent at any time. 
• To ask for data to be erased provided that the Personal Data is no longer necessary for the purposes for which it was collected.

We try to respond to all requests within one month.

9. Changes to this Policy and your duty to inform us of changes

Heron Painters & Decorators reserves the right to update this privacy Policy at any time.  This version of our privacy policy was last updated on 25th May 2018.

Please keep us informed if your personal data changes during your relationship with us as it’s important that the information we hold about you is accurate and current.

10. Queries, requests or concerns

Should you have any issues, concerns or problems in relation to your data, or wish to notify us of data which is inaccurate, please let us know by contacting us using the contact details above. 

In the event that you are not satisfied with our processing of your Personal Data, you have the right to lodge a complaint with the relevant supervisory authority, which is the Information Commissioner’s Office (ICO) in the UK, at any time.   In the first instance however, we would request that you contact us directly.

The ICO’s contact details are available here: ICO Contact

COPYRIGHT STATEMENT

This website and its content is copyright of Heron Painters & Decorators Limited - © Heron Painters & Decorators Limited 2018.  All rights reserved.  Any redistribution or reproduction of part or all of the contents in any form is prohibited.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.